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At a recent management training session on “having difficult conversations” in the workplace, I started to laugh. Everything about this particular class felt familiar. We were told to focus on the change in behaviour we wanted to see within our teams, not the wrongdoing, to be empathetic in our approach, rather than confrontational, and to acknowledge the negative feelings a member of staff might have before trying to remedy the situation. In short, it was exactly like the tips and tricks handed out by the gentle parenting brigade.