News

We thank Mr Albert Foo for his letter “ ” (Aug 6) regarding our policy on personal trolleys and reusable bags. Over the last few years, we have noticed more customers using personal trolleys and reusable bags in our stores. This is in line with national policies and we are heartened that more of our customers are adopting more sustainable ways of shopping.   Our personal trolley and reusable bag policy was implemented to prevent any misunderstanding on unpaid merchandise being taken out of the store. At FairPrice Group, accessibility is a key consideration in our stores. Selected FairPrice supermarkets, particularly those frequented by seniors, are designed with features like call buttons, magnifying glasses, larger signage, wheelchair-friendly carts and convenient rest areas. We care about the shopping experience of all our customers, especially seniors and those who may require extra help. Our staff are always on hand to help and we encourage anyone needing a hand to approach them. We remain committed to regularly reviewing our in-store policies, and always seeking ways to improve and enhance the shopping experience for our customers. Head of Channels (Supermarkets) FairPrice Group