ActiveSG should ask customers how they prefer to communicate
I was recently made aware that ActiveSG had informed customers of changes to their badminton court bookings via WhatsApp. I do not use WhatsApp for privacy and security reasons, and missed the notification.
- by autobot
- Nov. 11, 2022
- Source article
Publisher object (23)
I was recently made aware that ActiveSG had informed customers of changes to their badminton court bookings via WhatsApp. I do not use WhatsApp for privacy and security reasons, and missed the notification. Government agencies should not assume that everyone is using WhatsApp. Can I recommend that we stick to SMS notifications, or at least ask customers for their preferred medium of communication?